Knowledge Base & Quick Reference Guides

1.1 Registration Options & Free 150-Page Bonus

Configure once and forget! Visit the Log In / Sign Up page. You can create an account using two methods:

• Email & Password: Enter your email and a password (must be at least 8 characters with an uppercase letter, lowercase letter, number, and special character).
• 1-Click Google Sign-In: Click "Continue with Google" to authenticate instantly using your Google Workspace or Gmail account.

🎁 Welcome Bonus: Upon verifying your email address, 150 free promotional page credits are automatically deposited into your private vault balance!

1.2 Two-Factor Authentication (2FA) & Support Routing

Protect your legal profile by enabling SMS OTP 2FA under Account Security on your Account page.

Need help? If an email verification or password reset link is delayed, check your spam/junk folder or contact support directly at feedback@gremeklabs.com or via the Contact page.

2.1 Promo Codes vs. Agency Codes

Visit the Pricing page to purchase flat page credit blocks (500, 1,000, or 10,000 pages). Use the code input field to apply codes:

• Promo Codes (e.g. DEMOCODE25): One-time page credit bonuses or retail discounts applied at checkout.
• Agency Codes (e.g. AGENCY1234): Codes supplied by your court reporting firm that link your profile to Corporate Monthly Invoicing (bypassing credit card checkout).

2.2 The Elite Package & Corporate Invoicing

For high-volume blocks (10,000 pages), click Request Corporate Invoicing on the Elite Package card. This routes your inquiry directly to sales@gremeklabs.com for direct bank transfer (ACH) or corporate invoicing, bypassing high credit card processing fees.

3.1 Uploading ASCII .txt Files & Additional Job Info

Export your rough ASCII transcript from your CAT software (Case CATalyst, Eclipse, Stenograph, etc.). Thetical strictly accepts .txt files. Drag and drop your file on the Upload page.

Additional Job Information: Enter job-specific context (e.g., medical spellings, unique last names, or phone number formats) in the prompt box before clicking Start Proofreading. This context applies to the current transcript only and does not override state verbatim laws.

3.2 Monitoring Status Indicators & Failure Protection

Once uploaded, track your transcript job status on your Jobs dashboard:

• Uploaded: Job has been securely transferred to the cloud.
• Pending: Job is queued in Google Cloud Tasks for processing.
• Processing: Thetical Cortex™ is executing legal proofreading analysis (~11-12 minutes).
• Completed: Deliverables are ready to download.
• Failed: Job encountered a file error.

Automatic Refund Guarantee: If a transcript job fails due to an unexpected file error or server timeout, the page credits deducted for that job are automatically refunded to your vault balance immediately.

3.3 7-Day Retention Vault Policy

Under our 7-Day Retention Policy, uploaded input transcripts and generated reports are stored securely in your private vault for 7 days, after which raw files are automatically purged from production storage buckets.

4.1 Downloading Your 3 Output Files

When status shows Completed, click to download your three generated assets:

• Updated Transcript (.txt): Cleaned ASCII transcript file with AI corrections applied.
• AI Error Report (.html): Line-by-line breakdown of caught errors and rationale (perfect for refining your CAT dictionary).
• Lawyer Report (.html): Auto-generated Exhibits Index and Objections Log (Sustained/Overruled) ready for optional firm handoff.

5.1 Vault Metrics & Delivery

The Jobs Dashboard provides real-time insights into your workflow. You can monitor your Total Transcripts and Total Pages Processed, allowing you to estimate your unbillable hours saved over time.

Additionally, the dashboard features a dynamic pie chart that breaks down errors by category (Formatting, Spelling, Legal Punctuation). You can use the built-in time filters to analyze your data by Month or by Week, helping you identify trends and refine your CAT dictionary.

Finally, don't forget to offer the auto-generated Lawyer Report (.html) as a premium value-add for your affiliated law firms!